We put the Bluetowels - and Service - in Your Service Station
We put the Blue Towels - Service - in Your Service Station.
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Order Policy



Privacy Policy

11827 Front Street
Norwalk, CA 90650-2910

800.794.3844 (between 9 a.m. and 5 p.m. PST)


BlueTowels.com does the best to provide the most accurate and timely information on our products and services. Due to the fact that our site uses a very high degree of electronics automation, software, and human contact, it is possible that an occasional error or errors may appear on our site. In the event of such error(s), BlueTowels.com has the absolute right to disallow any transaction by a user of the BlueTowels.com business or website, in which BlueTowels.com would be adversely affected. That may include the cancellation of order(s) placed with our company, as well as the cancellation of an order(s) following its shipment and/or receipt by our customer(s).

We reserve the right at any time to collect from customers, the value of any amount(s) received unjustly due to errors or omissions on the BlueTowels.com Website, products shipped in error or otherwise.

Prices are subject to change without notice.

Special Orders:
Special order items typically take longer to receive than items stocked at our warehouse locations, as they are often shipped directly from the manufacturer to you. Delivery may take anywhere from 2-3 weeks in some cases. Please ask your sales consultant for more details. Due to the nature of these products any cancellation must be received within 24 hours and no returns are permitted.

Returns / Exchanges:
All unopened products purchased at BlueTowels.com can be returned within 10 days of your receipt provided you have an authorized return merchandise number from our customer support department. Returns and exchanges are not accepted for the following items: floor machines, perishable items, outdoor structures & outdoor structure accessories. You can reach customer support by email.

Product returns are subject to a 20% restocking fee. Shipping fees and special handling fees are non-refundable. Orders that are not charged for shipping are subject to original shipping cost of delivery. The refunded amount will be issued to the same form of payment originally used for the purchase. For orders placed in error, the cost and responsibility to ship the product back to BlueTowels.com shall be that of the customers.
>> View Return Process

Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment.

As a highly valued customer, your satisfaction is very important to us. If you are not 100% satisfied with your purchase and wish to resolve your issue as quickly and easily as possible, you may Click Here to resolve your issue. Because we offer such a diverse line of products, we evaluate each situation on a case-by-case basis. The following are some general policies we follow to resolve the various situations:

Damaged Items:
Sometimes the item may become damaged in transit. Please let us know what is damaged, in as much detail as possible, so that we can determine the next step.

Incorrect Item Delivery:
Sometimes the wrong item is shipped. Please let us know what you received in as much detail as possible (item number, product name, quantity). Please also let us know if you would like to return the incorrect item and have the item you originally purchased sent to you or if you would like to keep the incorrect item and add it on to your original order.

Custom Products:
We are not able to return Custom Products back to the manufacturer; however, please let us know why you are dissatisfied with your purchase and we will try to correct the situation.

General Dissatisfaction (Missing Parts):
Please let us know in as much detail as possible why you are not satisfied with your order and we will try to correct the situation to the best of our ability.

Under certain circumstances a 20% restocking fee may apply.

First: Return Authorization
You will need a Return Authorization (RA) number from BlueTowels.com. Shipping the item back without an RA number from BlueTowels.com may delay your refund. To obtain an RA number, simply call 800.794.3844.

Second: Ship To Information
We will give you the ship-to address for your return. If you return the item without receiving the shipping information from BlueTowels.com, it may delay your refund.

Third: Boxing the Item
The item you are returning must be shipped back in its original box. Please do not write the RA number on the box, doing so will disqualify you from receiving a credit. The RA number can only be written on the shipping label.

Fourth: Shipping the Item
We highly recommend that you ship the item back using UPS or FedEx. The ability to track your package in transit is vital for you to ensure that it does not become lost and that it reaches its destination. Unfortunately, if the item never reaches the warehouse, we cannot issue you a credit.

In general, it takes approximately 10 business days for the warehouse to receive the item you have shipped to them and to see a refund on your credit card statement. It is BlueTowels.com's policy to issue the refund to the same credit card with which the order was placed.

If you have any other questions regarding our this policy, please indicate them on the Return Authorization form, and we will get back to you as soon as possible.

Thank You!


Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information

How That Information Is Used:

BlueTowels.com uses information we collect to fill orders, to contact buyers if they have questions, and to send email with special offers.